Wednesday, January 5, 2011

Great Clips CRM WOWs Me Again

In September, I wrote here about how I noticed Great Clips using CRM to improve my haircut experience. Last week the stylist used the CRM tool again to better profile me and understand my hair.

She used the knowledge of when my last haircut was, to:
- get a feel for how short to cut the top, based on previous razor number an time since last haircut,
- to know if my receipt coupon would still be valid (more on this in a separate post)

This stylist was using Great Clips' CRM tool to her advantage and to help me, the customer. I want to thank Great Clips for providing this tool to make it easy for their stylists to know my preferences.


  1. Darren,
    Thanks again for the kind words. As you mentioned, our goal is to make sure everyone who walks into a Great Clips salon can get a consistent and quality haircut, no matter what stylist works with them. Our technical notes (the info in our computers) helps make sure that consistency is across the entire salon.

    If you don't mind me asking, which salon do you visit? I would love to share your positive experience with that location.

    Thanks again!
    Kasey Skala
    Great Clips, Inc.

  2. Thank you Kasey. It is the Mission Valley Shopping Center in Fremont, CA